General Support for Individuals

Support topics and information about 10,000 Steps member accounts

• Why can't I login to the website?
• Updating account details on the website
• Updating your password on the website
• Updating your email subscriptions on the website
• How can I delete my account?

Support topics and information about using features on the 10,000 Steps dashboard

• Logging steps and activity on the website
• Recording other activities in the Step Log
• Viewing your step statistics on the website
• Setting a step goal on the website
• Connecting with friends on the website
• Logging weight and waist girth
• Adding steps for wheelchair users
• Disconnecting friends on the website
• Why can't I see my name on the Public Leaderboard?
• Creating a group on the website
• Accepting a group invite on the website
• Generating a group invite code on the website
• Activating a group invite code on the website

Support topics and information about Monthly Challenges.

• Joining Monthly Challenges on the website
• Viewing Monthly Challenge progress on the website
• Monthly Challenge prize conditions
• Monthly Challenges - Promotional Toolkits

Support topics and information about using fitness and activity trackers with 10,000 Steps

• Can I sync my step tracking device?

.